Product Care

 

Below is our guide to product care, designed to help keep your items purchased at Eastside China as beautiful as the day you received them.

Bone China Dinnerware

  • Not ovenproof
  • Can be warmed to 212?F / 100?C
  • Do not expose to direct heat from a naked flame or to rapid changes of temperature
  • Not microwave safe if contains a precious metal decoration (such as silver or gold rim)
  • Not freezer safe
  • Use napkins to separate items when storing to prevent scratching
  • Stains in tea cups or tea pots can be removed with a cleaning solution, e.g. baby utensil sterilizing solution (always wash and rinse thoroughly before use)
  • Grey marks can be removed using cleansers specifically designed for the removal of metal marks from ceramic products
  • Abrasive materials must not be used when cleaning
  • Items marked dishwasher safe can be washed in a dishwasher using recommended unscented detergents, and the ‘fine china’ cleaning cycle
  • Rotate your china approximately every 10 uses to get even wear

 

Porcelain, Fine China & Stoneware Dinnerware

Same as bone china except for the following:

  • Freezer safe
  • Oven safe

 

Earthenware Dinnerware

Same as bone china except for the following:

  • Not freezer, oven or microwave safe unless stated on the back stamp
  • Should not be soaked for long periods of time

 

Giftware

  • Not freezer, oven, dishwasher or microwave safe
  • Do not immerse in water
  • Clean with damp soft cloth
  • Abrasive materials must not be used when cleaning
  • Dry with soft cloth and allow to air before returning to display
  • Avoid extreme or rapid temperature changes

 

Silver Plate

  • To clean, simply wipe with a soft dry cloth
  • Do not use polishes and cleaners, which may effect the coating
  • Avoid using sharp knives or utensils
  • Do not allow the product to scrape against other hard objects
  • To prevent tarnishing or staining, clean immediately after use
  • Hand wash only before 1st use using hot water and a mild liquid soap
  • Dishwasher use is not recommended
  • Use soft cloths to wash and dry
  • Dry thoroughly and immediately, before storing, to avoid spotting
  • Store in a dry humid free environment
  • Foods containing salt may cause corrosion if they remain on the surface
  • Prolonged contact with water, fruit juice, or any acidic liquids can damage the surface

 

Nickel Plate

Same as silver plate except for the following:

  • Not recommended for food storage, particularly hot food over a long period of time

 

Stainless Steel & Aluminum

  • Dishwasher use is not recommended
  • Hand wash only in mild soapy water, using a soft cloth to wash and dry
  • Dry immediately with a soft cloth to avoid spotting
  • Do not use scouring pads, steel wool or abrasive cleaners
  • Do not leave wet or immersed in water for long periods of time, as this may damage the surface finish
  • Do not use in microwave or to heat food in oven

 

Sterling Silver

  • Silver is a soft metal and no matter how much care is taken, small scratches will appear on the polished surface
  • All silver or silver plate will tarnish when exposed to moist warm air or certain food substances, particularly condiments
  • It is recommended that the silver tops of salt holders are unscrewed and any salt deposits removed
  • Do not use hard scouring powders or wire wool to remove encrustations
  • Clean regularly with a good silver polish to keep in good condition

 

Candles/Candleholders

The following instructions should also appear on a label on the candle:

  • For best results keep wick trimmed to ? inch?
  • Do not burn more that 3-4 hours at a time
  • Do not leave candle burning unattended
  • Burn on heat resistant surface away from drafts
  • Keep out of reach of children and pets
  • Do not burn candles on or near anything that may catch fire
  • Do not allow flame to burn within 1? inch of the holder
  • Always snuff out the flame; do not blow it out
  • Do not move a burning candle
  • Do not allow wax trimmings to accumulate in wax pool
  • Stop burning when about ? inch? of unmelted wax remains

 

Lead Crystal & Glass

  • Crystal and glass should be hand washed separately in warm soapy water, rinsed thoroughly, and dried with a lint free cloth
  • When washing and drying do not twist the bowl in opposite direction to stem as this can cause damage
  • Dishwasher heat, friction and detergent can dull or scratch the surface
  • Extreme temperatures can crack or break your crystal/glass. Avoid pouring hot liquids into cold crystal/glass, or very cold liquids into warm crystal/glass
  • Do not use product in a microwave or conventional oven
  • The finely made rims are the most fragile part of your product. Do not turn upside down while drying or storing

 

Lead Crystal Decanters & Carafes

  • Avoid storing food or beverages in crystal containers for extended periods of time
  • Change liquid contents of all crystal containers frequently. This will help preserve the products finish, avoid film build-up and the chemical erosion of the crystal’s interior surface
  • Prior to first use, fill with 50/50 solution of vinegar and water and let stand overnight. Rinse and dry

 

Non Leaded Crystal Decanters & Carafes

  • Wash inside of decanter/carafe with warm soapy water, and rinse prior to 1st use
  • Avoid storing food or beverages in glass containers for extended periods of time
  • Change liquid contents of all glass containers frequently. This will help preserve the products finish, avoid film build-up and the chemical erosion of the interior surface

 

Color Coated Crystal & Glass

  • Do not allow color coated surface to come into contact with bleach materials or solvents, as they can damage the painted surface
  • Do not allow color coated surface to come into contact with sharp or rough implements that may scratch or damage the paint or surface finish e.g. rings, knives, etc.
  • Do not place in a dishwasher
  • Color coated crystal/glass should be hand washed separately in warm soapy water, rinsed thoroughly and dried carefully with a clean, soft, lint free cloth

 

Crystal Lamps

  • Ensure that electrical supply is isolated/unplugged before cleaning
  • All fittings should be cleaned regularly with a soft cloth
  • Do not use abrasive cleaners as this may damage the surface
  • Do not use damp cloths or water on the metal or electrical fittings

 

Crystal Chandeliers

  • Instructions for installation, connecting, cleaning and maintenance are in the chandelier assembly instructions (included with each chandelier)
  • We strongly recommend installation be performed by a licensed electrician

 

Cutlery with Crystal Handles

  • Do not expose to excessive heat
  • Do not wash in a dishwasher
  • Do not exert undue force which may damage the cutlery item